Returns/Exchanges are typically accepted only within 14 days of the customer receiving the item but in some cases this may be extended. Only items that are still in brand new condition and include all original manufacturers' packaging and documentation will be eligible for a return/exchange. All returns/exchanges require prior approval. An RMA (Return Merchandise Authorization) number will be issued to the customer once the return/exchange is approved. The RMA number is required to ensure that the return/exchange is processed in a timely manner. Most returns will incur a 20% restock fee which is determined on a case by case basis.
How long will it take to ship my order?
Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery. Shipping addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).